Administrative Assistant

About Singh Electronics
Singh Electronics is a rapidly growing e-commerce company, proudly offering exclusive brands across Canada. Established in 1989, we are a family-owned and operated business built on a strong team-oriented culture. Our commitment to exceptional customer service, punctuality, and professionalism sets us apart in the industry.

Position: Administrative Assistant (E-Commerce Support)
Are you eager to be part of the fast-paced and evolving world of e-commerce? Singh Electronics is seeking a passionate and energetic

Administrative Assistant
to join our dynamic team. This role will support our e-commerce operations, including customer service, platform maintenance, and return processing.

Working Hours
Monday to Saturday, 11:00 AM ? 7:00 PM (availability during these hours is required)

Key Responsibilities
• Professionally handle incoming calls and respond to inquiries in a timely manner
• Process online orders, payments, and invoices accurately
• Provide customer support via email, phone, live chat, and text messaging
• Offer delivery updates, investigate shipping issues, and manage inbound returns
• Coordinate with internal departments to ensure effective customer resolutions
• Maintain calendars and schedule appointments
• Consistently deliver outstanding customer service

Requirements
• Proficiency in Microsoft Office Suite and Google Workspace
• Excellent verbal, written, and interpersonal communication skills
• Ability to work independently and adapt quickly to new challenges
• Strong organizational skills with attention to accuracy and detail
• Capable of managing multiple priorities in a fast-paced environment
• Quick learner with a problem-solving mindset
• Typing speed of 50+ words per minute
• Previous experience in e-commerce, retail, or order fulfillment is an asset

What We're Looking For
• Confidence in communicating with a wide range of individuals over the phone
• A team player who is proactive, dependable, and customer-focused
• Willingness to go the extra mile to support both customers and colleagues
• A mindset that seeks continuous improvement and innovation in customer experience

Why Join Us?
At Singh Electronics, we offer a collaborative work environment where your contributions matter. You'll have the opportunity to learn, grow, and make a meaningful impact in the thriving world of e-commerce.
Job Types: Full-time, Permanent
Pay: $19.00-$21.00 per hour
Benefits:
• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Paid time off
• Vision care
Education:
• Secondary School (required)
Experience:
• Administrative: 1 year (required)
• Customer Service: 1 year (required)
Work Location: In person