Manager, Restaurant

Restaurant Manager

Toscana Italian Grill ? Calgary, ABFull-Time | Permanent

About the Position
Toscana Italian Grill is a family-owned Italian restaurant focused on quality food, genuine hospitality, and creating a welcoming experience for our guests.
We are looking for an experienced

Restaurant Manager
to join our management team. This is a hands-on leadership position for someone who enjoys working with people, developing a strong team, and being actively involved in day-to-day restaurant operations.
The Restaurant Manager will be responsible for overseeing service, supporting and developing staff, controlling labour, maintaining restaurant standards, and ensuring every shift operates efficiently.

Key Responsibilities
• Oversee daily front-of-house operations and overall restaurant service
• Lead, supervise, and support servers, hosts, bartenders, and support staff
• Maintain a strong presence on the floor during service
• Ensure guests receive friendly, professional, and attentive service
• Handle guest concerns and resolve issues professionally and promptly
• Hire, onboard, train, coach, and develop employees
• Create and manage weekly staff schedules based on forecasted business levels
• Monitor labour costs and adjust staffing according to business needs
• Conduct pre-shift meetings and communicate expectations and daily priorities
• Hold employees accountable to restaurant policies and service standards
• Address performance concerns and complete corrective action when necessary
• Maintain a positive, respectful, and professional work environment
• Coordinate closely with kitchen management to maintain strong communication between front and back of house
• Manage reservations, table flow, wait times, and dining room efficiency
• Complete opening and closing management responsibilities
• Review server cash-outs, deposits, refunds, discounts, comps, and voids
• Monitor food and beverage quality, presentation, and consistency
• Assist with inventory counts, ordering, receiving, and waste control
• Help manage food, beverage, labour, and other operating costs
• Ensure restaurant cleanliness and organization standards are maintained
• Ensure food safety, liquor service, health, and workplace safety requirements are followed
• Identify equipment or maintenance issues and ensure they are addressed
• Assist with restaurant promotions, special events, and initiatives to increase sales
• Review guest feedback and identify opportunities to improve the restaurant
• Communicate operational concerns and opportunities to senior management
• Lead by example and assist the team wherever needed during busy periods

What We're Looking For
• Previous restaurant management experience is strongly preferred
• Strong leadership skills with the ability to coach and motivate a team
• Excellent communication and interpersonal skills
• Strong understanding of restaurant operations and guest service
• Experience with staff scheduling and labour management
• Comfortable working with POS systems, cash handling, and daily financial controls
• Strong problem-solving and decision-making abilities
• Organized and able to manage multiple priorities in a fast-paced environment
• Ability to remain professional and composed during busy services
• ProServe certification or willingness to obtain it
• Knowledge of Alberta restaurant, liquor, health, and workplace safety requirements is an asset
• Availability to work evenings, weekends, and holidays as required

What We Offer
• Competitive salary based on experience
• Full-time, permanent position
• Consistent management schedule
• Employee dining discounts
• Opportunities for advancement within a growing restaurant group
• Support from an experienced management and ownership team
• A family-owned restaurant environment where managers have an opportunity to contribute ideas and make an impact

The Ideal Candidate
We are looking for more than someone who simply supervises a shift.
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