Hotel Night Auditor

Homewood Suites by Hilton Toronto/Oakville

Job Description ? Night Auditor (Part-time)
Position Description
Under the direction of the Front Office Manager, as the Night Auditor, you are responsible for processing and closing out the day's transactions and postings, providing proper reports once completed. You are the main contact of the hotel overnight, and represent the hotel when on duty, which includes completing all tasks of a Guest Services Agent as this is also a guest-facing role. You will do your utmost to deliver exceptional guest service satisfaction through ensuring all policies and procedures of the hotel are followed.
Requirements
You will demonstrate the ability to meet the mental and physical requirements of the position. You agree that you have excellent communication and interpersonal skills. You will demonstrate the ability to work within a team environment and have the ability to complete all assigned tasks with little to no supervision.
Responsibilities
As the Part Time Night Auditor, you will be responsible for processing the daily transactions of the hotel. You are responsible for all other duties as assigned by the Front Office Manager.
Responsibilities include, but are not limited to:
- Balancing daily hotel receipts
- Posting revenues and preparing revenue reports
- Auditing all postings from all shifts, including room charges, meeting charges, misc charges ensuring accounts are balanced and closed if required
- Processing guest accounts
- Handling a cash float
- Completing reports & specific duties assigned by the Front Office Manager in a timely and accurate manner
- Providing excellent customer service as per hotel standards by responding promptly to all guest requests in all channels (KIPSU, emails, etc)
- Ensure thorough knowledge of all internal and Homewood Suites programs and promotions, Honors, selling strategies and special rates
- Checking guests in and out of hotel
- Following all SRPs, promotions, extended stay rates, tax exemptions, market segments, PEP postings, Honors procedures and rate structures
- Completing necessary paperwork for front desk operations (Converge, Third Party authorization forms, credit card authorizations, cash reports, down-time reports, etc.)
- Ensure guest and property security policies are being followed
- Properly use and care for all equipment and tools used to perform duties
- Follow all job safety policies and report any accidents and/or hazards
- Other duties as assigned
Job Type: Part-Time
Schedule:
• 8 hour shift
• Night shift
• Weekends and some weekdays as needed including Holidays
Work Location: In person
Homewood Suites by Hilton ? Oakville is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.
Homewood Suites by Hilton ? Oakville is committed to building a more diverse workplace and encourages all qualified applicants to apply.
Job Type: Part-time
Pay: $20.50-$21.50 per hour
Work Location: In person