Front Desk Agent

Principle Responsibilities &

Position

Purpose: Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Understands and implements the mission statement, values, and culture at all times. Pre-Requisites (Requirements): 1+ years of experience in customer service at a branded hotel (HILTON experience preferred)High School diploma or equivalent of the sameMust display professionalism and have characteristics of honesty and trustworthinessMust have excellent attendance and be punctualWork Environment &

Context: Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicatingMust be able to stand for eight hours, bend, stretch, and reachWork schedule varies and may include occasionally working onHolidays, weekends, and evenings. Long hours sometimes requiredKnowledgeable in: Entire property, staff services, hours of operation, type of rooms, locations, rates, and discountsFrequent Stay ProgramReservations procedures including cancellations and walking guestPhone etiquette and answering proceduresBe able to answer inquires of local shopping, dining, entertainment, and travel directionsDaily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and eventsManager on Duty functions when necessary or as scheduled

Abilities: Multi task, detail oriented, remain service centricCommunicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log booksManage time effectivelyAssist with guest issues with professionalism maintaining hospitable attitude.Candidate can participate in our cost shared Employee benefit program. The program provides for both medical and dental coverage.