- Wage
- $27.00 to $32.00 per hour
- Hours
- Permanent, Full-time
- Vacancies
- 1
- Start date
- As soon as possible
- NOC
- 64409
- Posted
- 2026-08-06
- Expires
- 2027-08-06
Call Center Responsibilities
• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost booked calls and practice outbound calling.
• Be professional and establish customer rapport, encouraging repeat business.
• Adhere to the company's plan to resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
Your skill set.
• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow through abilities.
• Strong verbal and written communications
• Ability to build trust and and demonstrate empathy.
• Personality that blends well with a fast-paced , goal driven environment.
• Competitive individual contributor who also loves to win as a team.
Job Types: Permanent, Full-time
Pay: $27.00-$32.00 per hour
Benefits:
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Vision care
Ability to commute/relocate:
• Kelowna, BC V1X 2K1: reliably commute or plan to relocate before starting work (required)
Education:
• Secondary School (preferred)
Experience:
• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)
Work Location: In person