Front Desk Agent

Future Inns Halifax is seeking a Full-Time Front Desk Agent to become an integral member of our service team. As a Front Desk Agent you will often be the guest's first and last impression of our property, so your skills in guest service and your professional and positive attitude will be your strongest contribution to our success.
Typical shifts are from 6:45am-3:15pm, and 3:00pm to 11:00pm. We require coverage on evenings, weekends and holidays. Based on business levels, other scheduled shifts may be created to reflect arrival and departure volume. Weekends, evenings and holidays are an important part of our hotel operation, so we look for agents who have flexible availability.
Responsibilities Include:
• Working with Opera Cloud, our hotel Property Management System
• Checking Guests in and out of the hotel
• Processing reservations over the telephone, and email
• Providing concierge service such as giving area information and directions
• Processing, reconciling and balancing credit cards, cash, and other forms of payment
• Following daily shift checklists
• Coordinating group arrivals, reservations and modifications
• Performing group and function billing
• Processing guest email, faxes, packages, and other requests
• Proactively interacting with other departments in the hotel to maximize effectiveness
Future Inns Halifax is a great place to work. We have a small team atmosphere and we have all of the tools you need to do your job well everyday. Our compensation package includes a competitive wage, extended health & dental benefits, free parking and lots of recognition for those who do a great job.
Job Type: Full-time
Pay: From $17.25 per hour
Benefits:
• Dental care
• Extended health care
• Vision care
Work Location: In person