Customer Service Representative - Call Centre

CS-1 Transportation Inc.
is a leading

3PL Freight Broker (Non-Asset-based).
We are the solution provider to customers needing to move freight domestically within Canada, USA and cross border. We have been named in

The Growth 500
- 4 years in a row.
We are looking to add to our _

customer service team
_.
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Position
Customer Service Representative

Job Type:
Full-time, Permanent

Hours
8 hour shift (Monday to Friday) including statutory holidays

Office or Hybrid
This is an office-based position in Burlington, Ontario
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Main Purpose of Job
In this role, you will serve as the primary point of contact for our customers,

delivering outstanding service and support
. The position demands a dynamic environment where effective

communication skills are crucial
. Your ability to assess and understand customer needs will be vital in ensuring a positive customer experience.
If you are driven by a passion for assisting others and possess strong problem-solving skills, we invite you to apply.

Reports to
Customer Service Manager or Supervisor

Duties and Responsibilities
In this position you will handle all aspects of the company's operations. ?Handling a high volume of both incoming and outgoing communications, exceeding

150+ emails and phone calls daily
.
The primary objective will be to

oversee and track the progress of ongoing shipments.
However, this role will specialize in customs (PAPs, PARs) and insurance.
Other duties will include and not limited to:
• Providing the customer with updates on the status of their freight
• Accountable for overseeing the transportation/movement of loads
• Managing the data entry in TransPlus by entering new loads, shipment details, updating shipper and consignee profiles
You will also be responsible for

engaging with multiple carriers
by phone and email.
• Obtaining Proof of Delivery (POD) from carriers
• Add carrier packets and update profiles in TransPlus (including insurance)
• To assist in saving documentation, customs docs and facilitating the docs to carriers
• Negotiating wait time, additional charges incurred at pickup or delivery with carriers
Additionally, you will be trained how to

dispatch loads and cross-trained
as a dispatcher in the event of absenteeism, which could include:
• Managing escalation calls and emails from carriers
• Negotiating rates with carriers for shipments
• Overseeing the full movement of loads within our customer base
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Requirements/Skills
• Minimum of 1 year of prior 3PL broker industry experience (preferred)

Knowledgeable in customs documents (
PAPs, PARs*) is preferred

Proficient knowledge of
Canadian geography*

Ability to communicate effectively in both spoken and written
English*
• Reliable transportation
to the main office located in Burlington

Qualifications

?Demonstrated problem-solving abilities; adept at
prioritizing tasks* efficiently

Exceptional and articulate
communication* skills?
• Professional demeanor
; demonstrates a strong commitment to excellence

Possesses a keen understanding of business operations; capable of making
informed decisions and analyzing data* effectively?

Superior
time-management and multitasking *capabilities?

Advanced proficiency in
Microsoft Office Suite*

?Proven capability to swiftly integrate and
master new software applications*
_Please note that part of our interview process includes various assessments. If you require accommodations during this process please inform our HR Manager._
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