Customer Service
- Wage
- $15.00 to $31.00 per hour
- Hours
- Permanent, Full-time
- Vacancies
- 1
- Start date
- As soon as possible
- NOC
- 64409
- Posted
- 2026-08-05
- Expires
- 2027-08-05
- Application Deadline: 08/14/2026 Address: 595 Burrard StreetJob Family Group: Wealth Sales &
- ServiceProvides administrative and operational support to the delivery of financial and investment planning and advice to deliver an exceptional customer experience. Works collaboratively within the assigned team / branch and with business partners.Contribute to the team's business objectives by building and maintaining client relationships through client acquisition both from internal referrals (within existing book of business) and external sources (through marketing initiatives).Gathers and formats data into regular and ad-hoc reports, and dashboards.Ensures client needs are met or exceeded
- Manages requests in accordance with established policies and procedures.Provides specialized support related to investment client services issue including preparing information for client meetings, annual reviews, etc.Maintain the schedule / calendar to coordinate customer meetings and office coverage.Provides knowledge detailed information about products and services offered.Determines appropriate communication/service regarding all aspects of investing.Independently resolves client complaints in a timely and effective manner
- Escalates as required.Keeps current with investment services marketplace, products, and service offerings and the legal and regulatory environment for the industry.Coordinates and executes specific activities for the implementation of strategic initiatives
- Includes tracking metrics and milestones.Organizes work information to ensure accuracy and completeness.Analyzes data and information to provide insights and recommendations.Meets high-quality service standards to maximize relationship retention and growth.Develops rapport and instills confidence with the client to develop credibility and earn their trust.Follows through on the risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, act in their best interests, and ensures an effectively run branch.Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.Completes complex &
- Diverse tasks within given rules/limits and may include handling escalations from other employees.Coordinates marketing activities and sales material to support client / prospect conversations.Analyzes issues and determines next steps.Broader work or accountabilities may be assigned as needed.Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.Qualifications:Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Advanced knowledge of investment process and procedures.Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advise members of the team.Relevant investment industry licensing for the designated jurisdiction / portfolio.Specialized knowledge.Verbal &
- Written communication skills - Good.Organization skills - Good.Collaboration &
- Team skills - Good.Analytical and problem solving skills - Good. Salary : $38,500.00 - $71,000.00Pay Type: SalariedThe above represents BMO Financial Group's pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first
Listing source: Job Bank #50010514