Customer Service Representative - Call Centre

Join our team at Great Lakes Water Solutions as a full-time

Customer Service Representative.
Become our front line contact for our customer base. Ensure we have an organized schedule and play a vital role in ensuring the cleanliness, organization, and efficiency of our workspace. This multifaceted position combines customer service, scheduling, cleaning, office filing, and product stocking to create a seamless and productive environment for our team and clients.

Key Responsibilities
• Customer Service:
Contact our customers when they are due for maintenance, installations, or deliveries. Handle any incoming emails or calls. Deal with issues in a professional manner.
• Office Filing
Organize and manage physical and digital records to ensure easy access to important information and documents.
• Product Stocking
Maintain inventory levels of essential supplies and products, ensuring availability for staff and clients. Contact our supplier to order product.
• Assistance with Administrative Tasks
Provide general support across departments, assisting with tasks such as data entry and basic correspondence.
• Team Collaboration
Work closely with team members to address facilities-related needs and contribute to a positive office atmosphere.

Qualifications
• High school diploma or equivalent required.
• Post secondary in the field of business/office work is a preferred.
• Customer service experience is essential.
• Strong organizational skills and attention to detail.
• Excellent time management and multitasking abilities.
• Excellent communication skills, both written and verbal is required.
• Self-motivated and able to work independently.
• Previous experience in cleaning, office filing, or similar roles will be helpful.
• Excellent computer proficiency, including familiarity with Microsoft Office Suite.
• Positive attitude and a willingness to contribute to a collaborative team environment.

Why Join Us
• Room for growth and skill development within a supportive team.
• Competitive compensation
• Life insurance and extended health benefits
• Full-time permanent position at an established company within the water treatment field
If you are ready to take on a versatile role that encompasses customer service we encourage you to apply. To be considered, please submit your resume along with a brief cover letter outlining your relevant experience and interest in the Service Coordinator position at GLWS.
Job Types: Full-time, Permanent
Pay: $19.50-$20.00 per hour
Benefits:
• Casual dress
• Extended health care
• Life insurance
• On-site parking
Education:
• Secondary School (required)
Experience:
• Front desk: 1 year (preferred)
• Administrative : 1 year (preferred)
Language:
• English (required)
Work Location: In person