Restaurant Supervisor

Join the leadership team at PeakFine Restaurant at Sparkling Hill Resort! We are currently seeking an enthusiastic and experienced individual to join our Food & Beverage division as a Restaurant Supervisor.
Reporting to the Restaurant Manager, the Restaurant Supervisor supports the daily operation of PeakFine Restaurant and Barrique & Java. They provide hands-on leadership during both breakfast and dinner service. This position requires flexibility to work mornings, evenings, weekends, and holidays according to operational needs.

Perks & Benefits
Sparkling Hill team members enjoy a variety of perks and benefits in appreciation of their hard work and dedication, including:
• Deeply discounted room rates available to team members
• Discounts on gift shop retail, food, and spa treatments
• Extended health benefits, where eligibility requirements are met
• Monthly employee incentives
• Career growth opportunities through promotions and departmental transfers to expand your knowledge and industry experience

Duties and Responsibilities
• Consistently provide professional, friendly, and engaging service
• Lead the restaurant team during breakfast and dinner service, ensuring the operation runs smoothly and efficiently
• Provide clear direction and support to team members throughout each shift
• Ensure established service standards, operating procedures, and opening and closing requirements are consistently followed
• Coordinate with the culinary team to support efficient service, accurate communication, and the timely resolution of operational concerns
• Maintain strong communication between the front-of-house and back-of-house teams
• Respond to guest concerns promptly, professionally, and with sound judgment
• Support the Restaurant Manager with ordering alcohol, non-alcoholic beverages, and other restaurant supplies
• Receive and verify deliveries, monitor stock levels, and ensure products are stored securely and appropriately
• Assist with regular inventory counts, investigate discrepancies, and help maintain accurate inventory records
• Monitor product usage and assist with controlling waste, breakage, and unnecessary expenses
• Assist with preparing employee schedules according to forecasted business levels and operational requirements
• Help coordinate coverage for absences and be prepared to assist with covering shifts when reasonably required
• Support the recruitment, orientation, and training of restaurant team members
• Conduct service, menu, beverage, policy, and procedural training as directed
• Provide timely coaching and feedback to team members and assist the Restaurant Manager with performance management and documentation
• Monitor employee attendance, punctuality, productivity, and overall performance during assigned shifts
• Ensure team members meet the resort's uniform, grooming, conduct, and service expectations
• Assist with the accurate calculation, administration, and distribution of gratuities in accordance with established procedures
• Complete shift reports, cash-outs, reconciliations, and other administrative responsibilities accurately and on time
• Maintain full knowledge of restaurant menus, ingredients, preparation methods, dietary considerations, and beverage offerings
• Communicate menu changes, unavailable items, daily features, promotions, and relevant guest information to the restaurant team
• Maximize revenue by supporting agreed-upon sales strategies, promotions, and suggestive-selling practices
• Ensure responsible alcohol service requirements are followed at all times
• Follow all restaurant policies, procedures, service standards, and safety and sanitation requirements
• Attend regularly scheduled departmental meetings and contribute to effective communication within the team
• Perform other duties as assigned by the Restaurant Manager or as operational needs require

Qualifications
• Previous Food & Beverage leadership or supervisory experience is required
• Previous experience