Front Desk Agent

Job description
Overview
At Hotel Opportune Vancouver, we pride ourselves on creating memorable guest experiences in a professional and welcoming environment. We are looking for a Front Desk Agent who shares our passion for hospitality and delivering outstanding service. As the first point of contact for our guests, you will play a key role in ensuring their stay is seamless, comfortable, and enjoyable. From managing reservations and check-ins to handling inquiries and promoting our hotel services, you'll help create a positive and lasting impression.Responsibilities
• Welcome and assist guests with check-ins, check-outs, and inquiries
• Answer calls, manage reservations, and confirm bookings
• Handle payments (cash, card, check) and balance daily transactions
• Audit, verify, and reconcile daily revenue documentation
• Manage room assignments, inventory, and availability
• Respond promptly and professionally to guest requests, concerns, and complaints
• Promote hotel amenities, services, and features
• Support smooth front desk operations while maintaining a warm, professional presence
Experience
• We're looking for someone with at least 6 months to 1 year of experience working at a hotel front desk position. You should be comfortable communicating in English (both spoken and written) and be confident using computers, including tools like Excel, Google Sheets, and other basic systems.
• Strong communication and interpersonal abilities
• Excellent problem-solving and multitasking skills
• Proficiency with hotel management systems/software
• Basic math and computer literacy
• Ability to stay calm and courteous under pressure
• Availability
Must be able to work all shifts (days, evenings, nights, weekends, and holidays)
• Education
Must be fluent in English (reading, writing, speaking). Bilingual candidates are an asset.
Pay: $18.50-$19.00 per hour
Work Location: In person