Front Desk Agent

Job Overview
We are seeking a friendly, professional Front Desk Agent to provide exceptional guest services at our hotel. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming atmosphere and smooth check-in and check-out processes. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently. Bilingual or multilingual abilities are highly valued to assist a diverse clientele and enhance guest experience.

Duties
• Greet guests warmly upon arrival and assist with check-in and check-out procedures
• Manage multi-line phone systems to answer inquiries, make reservations, and provide information
• Handle guest requests promptly and courteously, addressing concerns to ensure satisfaction
• Maintain accurate records of guest information and reservations using hotel management software
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Coordinate with housekeeping and maintenance teams to ensure rooms are prepared and issues are resolved quickly
• Uphold professional phone etiquette and uphold the hotel's hospitality standards at all times
• Assist with administrative tasks such as billing, processing payments, and managing guest accounts

Qualifications
• Previous experience in front desk or hospitality roles is preferred, especially in hotel environments
• Strong customer service skills with a friendly and approachable demeanor
• Excellent communication skills, including proficiency in multiple languages or bilingual capabilities is a plus
• Ability to operate multi-line phone systems efficiently and professionally
• Knowledge of guest services procedures and hospitality industry standards
• Ability to handle stressful situations calmly and effectively in a fast-paced environment
• Professional appearance and positive attitude are essential for representing the hotel brand
This position offers an opportunity to be part of a dynamic team dedicated to providing outstanding guest experiences. We value individuals who are committed to hospitality excellence and eager to contribute to our welcoming environment.
Job Type: Part-time
Pay: $18.50-$19.00 per hour
Benefits:
• On-site parking
Work Location: In person