Front Desk Agent

Job Summary
Lincoln Inn Fredericton is seeking a friendly, organized, and proactive Front Desk Agent to join our team. In this vital role, you will be the first point of contact for our customers and visitors, ensuring a smooth and welcoming experience. Your enthusiasm and attention to detail will help uphold our reputation for outstanding service while managing administrative tasks efficiently.
Duties and Responsibilities
• Greet guests with smile and answer their questions as required.
• Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing
• Compute bills and collect payments from guests
• Observe and report any security or other issues to the Manager
• Count and verify cash, shift activity, keys and gift certificates
• Clean and tidy front desk area and lobby
• Clean Breakfast room
• Set up breakfast room supplies for next day
• Consistent, professional and positive attitude and actions when communicating with guests and associates
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures
Work conditions and physical capabilities
• should be able to work in a Fast-paced environment
• Work under pressure
• Give Attention to detail
• Combination of sitting, standing and walking
• Must be available on required evenings (minimum 4 days a week)
Required skills and abilities
• High school graduate or equivalent
• previous customer service experience (hotel experience preferred)
• Excellent written and verbal communication
• Bilingual (preferred not necessary)
• Available to work any day of the week including weekends, holidays and evening shifts.
• Strong computer skills
• Reliable
• Hours of work will be from 7pm to 11pm-minimum 4 shifts a week
Join us to be the friendly face that keeps our operations running smoothly! Your enthusiasm for delivering excellent customer service combined with your organizational skills will make a real difference in our team's success. *We appreciate all the applications for the position however candidates that are currently in New Brunswick and are legally eligible to work in Canada will be considered.*
Pay: From $15.90 per hour
Benefits:
• Casual dress
• Flexible schedule
• On-site parking
Work Location: In person