Front Desk Agent

Job description
The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies.

Key Duties & Responsibilities
• Adhere to hotel policies and procedures.
• Maximize revenue by converting inquiries into bookings.
• Accurately register guests and handle room assignments.
• Coordinate VIP and special requests.
• Operate front desk systems, process payments, and balance shift totals.
• Handle room reservations, respond to emails, and manage inventory.
• Maintain records, including guest registration and billing.
• Assist with housekeeping coordination and maintain positive working relationships.
• Perform basic maintenance tasks as needed.
• Ensure a clean and organized front and back office.
• Report guest complaints or security issues.
• Provide local area information and transportation details.

Skills & Qualifications
• Strong interpersonal and communication skills.
• Ability to sell and negotiate.
• Proficiency in English; knowledge of French is a plus.
• Basic maintenance skills.
• Eligibility to work in Canada.

Competencies
• Customer Focus
• Teamwork
• Problem Solving
• Professionalism
• Reliability

Physical Requirements
• Ability to stand for long periods and lift up to 25 pounds occasionally.
Pay: $15.90-$16.90 per year
Benefits:
• On-site gym
• RRSP match
• Vision care
Ability to commute/relocate:
• Fredericton, NB E3C 2M6: reliably commute or plan to relocate before starting work (preferred)
Experience:
• Customer service: 1 year (preferred)
Work Location: In person