Front Desk Agent

Christie's Mill Inn & Spa is looking for an energetic and enthusiastic individual to join our team.
This is a

full-time, permanent, year-round position
offering the opportunity to build a long-term career with our team.

Job Description
• Always provide outstanding service to our guests.
• Register and checkout hotel guests while ensuring all service standards are followed.
• Be knowledgeable about the amenities and services available at the Inn.
• Be knowledgeable of the attractions, events, restaurants and services available in the city and nearby surrounding areas.
• Answer phones and direct calls to the appropriate area.
• Confirm and input wake up calls.
• Process payments including credit cards, debit cards and cash.
• Balance cash, complete balance sheet ensuring accuracy.
• Take hotel reservations, make changes, special requests.
• Assist guests with service requests ensuring delivery/completion.
• Great customer service skills, problem solving skills and multi-tasking skills.
• Must be able to remain calm under pressure and able to work with minimum supervision.
• Must be flexible and be available on Weekdays, Weekends, Holidays and be able to work the overnight shift occasionally when required.
• Make individual and group reservations and co-ordinate with the Sales Department
• Perform daily duties and check lists for the shift worked.
• Follow all health and safety policies.
• Other duties as assigned.
Work remotely
• No
Christie's Mill Inn and Spa welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selections process.
Job Types: Permanent, Part-time, Full-time
Pay: From $18.00 per hour
Ability to commute/relocate:
• Port Severn, ON: reliably commute or plan to relocate before starting work (required)
Experience:
• Customer service: 1 year (preferred)
Work Location: In person