Service Advisor - Auto Repair

On-site service advisor - auto repair position.

• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Co-ordinate special publicity events and promotions
• Gather, research and prepare communications material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive credit and employment applications
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Write and edit press releases, newsletter and communications materials
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Supervise office and volunteer staff