Hospitality
- Wage
- $17.60 to $19.00 per hour (to be negotiated)
- Hours
- 5 to 44 hours per week, Permanent, Part-time leading to full time
- Vacancies
- 1
- Start date
- As soon as possible
- NOC
- 64314
- Posted
- 2026-07-25
- Expires
- 2027-07-25
On-site guest services agent - hotel position.
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Serve food and beverages
Requirements
- Secondary (high) school graduation certificate
- Experience an asset
- English
- Work must be completed at the physical location. There is no option to work remotely
Benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- Bonus
- Gratuities
- Group insurance benefits
- Life insurance
- Free parking available
- Other benefits
- Variable or compressed work week
Listing source: Job Bank #49960094