- Wage
- $19.00 to $24.00 per hour
- Hours
- Full-time
- Vacancies
- 1
- Start date
- As soon as possible
- NOC
- 64409
- Posted
- 2026-07-22
- Expires
- 2027-07-22
About Us
CARSTAR HAWKESTONE
is a dedicated auto body shop that has provided stellar service for our clientele and community for 20+years. We specialize in restoring vehicles to pre-accident conditions. We partner closely with major insurance providers and rental companies to deliver seamless, stress-free repair experiences. We are seeking an organized, empathetic communicator to manage our front desk and navigate the auto insurance claims process for our clients.
Position Overview
• Job Type
Full-time, Permanent
• Location
Mississauga, ON (On-site)
• Salary Range
$19-24/HR (Conditional on Experience)
• Schedule
Monday to Friday, 8:30 AM ? 5:30 PM (Tentative)
What You'll Be Doing (Core Responsibilities)
• Welcoming Guests
Greet customers warmly, listen to their stories, and make them feel at ease.
• Guiding the Claims Journey
Support estimators with documentation and resolve customer queries using FAQs.
• Insurance Teamwork
Chat regularly with insurance adjusters to update claims and customers throughout the process.
• Keeping Clients in the Loop
Act as the friendly voice updating vehicle owners on their repair timelines.
• Handling Wrap-Ups
Process insurance payouts, collect deductibles, and ensure paperwork is perfectly complete.
• Managing Logistics
Keep things moving smoothly by arranging rental cars and coordinating pick-ups.
• Accounts Receivable:
Work as a team to prepare and collect outstanding payments.
What We're Looking For (Requirements)
• People Person:
Comfortable handling multiple in person customer interactions
• Telephone Etiquette
Handling multiple phone lines when required with composure
• Workflow Management
Capable handling multiple on-going tasks.
• Computer Background
Experience with Microsoft Outlook, Excel, and Quickbooks would be considered an asset. Familiarity with estimating software like Mitchell, Audatex, and Repair Center would be considered a bonus.
• Punctuality
• Consistency
• Positive Attitude
Experience in this position and industry would be ideal but not required. Full training would be provided. Our team of experienced staff are more than willing to assist and guide the right candidate. We're looking for a - CSR - that's committed and eager to learn the business. There is potential to grow into a front office manager. Thank you so much for your time and interest-we can't wait to meet you! Best of luck with your application!
Job Type: Full-time
Pay: $19.00-$24.00 per hour
Education:
• Secondary School (preferred)
Experience:
• customer service: 3 years (preferred)
Work Location: In person