Front Desk Agent

Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Duties
• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage check-in and check-out processes efficiently and accurately.
• Handle guest inquiries and provide information regarding hotel services, local attractions, and amenities.
• Operate phone systems to manage incoming calls and assist guests with reservations or requests.
• Maintain accurate records of guest information, room availability, and billing details.
• Address any guest complaints or concerns promptly and professionally to ensure satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
• Uphold hotel policies and procedures while ensuring compliance with safety regulations.

Qualifications
• Previous experience in hospitality or customer service.
• Proficiency in phone etiquette and handling phone systems effectively.
• Proficiency with office 365.
• Willing to learn multiple booking programs.
• Strong guest service skills with a focus on creating positive experiences for visitors.
• Excellent organizational skills with the ability to multitask in a busy environment.
• A friendly demeanor with strong interpersonal skills to engage with guests and team members alike.
• High school diploma or equivalent.
Pay: From $18.50 per hour
Benefits:
• Discounted or free food
• On-site parking
• Store discount
Work Location: In person