- Wage
- $23.53 per hour
- Hours
- Permanent, Full-time
- Vacancies
- 1
- Start date
- As soon as possible
- NOC
- 64409
- Posted
- 2026-07-16
- Expires
- 2027-07-16
Full-Time Customer Service Representative
Monday to Friday, 8:30AM ? 5:00PM
About Us
Clark Freightways is a leading BC-based freight carrier, privately owned and operated since 1957. Consistent practice of our founding values of _Integrity, Accountability and Teamwork_ has helped us build our reputation as a reliable freight carrier, and a fair employer.
We are currently seeking a dedicated
Customer Service Representative
to join our team. The successful candidate will be responsible for maintaining a high level of customer service and satisfaction in all interactions including, but not limited to, handling customer inquiries and resolving customer concerns.
What You'll Do
• Respond to customer requests for shipment status ? tracking and tracing, problem resolution, proof of delivery (POD) requests and proactive responses and notifications per customer requests, including service schedule variations.
• Address customer concerns regarding overages, shortages and damages (OS&D).
• Provide guidance and information to customers regarding service standards and schedules; clarifying billing information and COD details as requested.
• Collaborate and partner with Operations and Branches to meet customer service requests.
• Update and maintain departmental databases (TMS & CRM) with relevant, up-to-date information.
• Proactively communicate customer concerns and issues to the Business Development department.
• Generate sales leads on an on-going basis and forwards to the Business Development department.
• Participate in other related duties and projects as assigned.
What You Have
• High School diploma; with courses in Customer Service, Business Administration or a related field, with one (1) year experience in customer service; or an equivalent combination of education, training and experience.
• Proven customer service experience.
• Knowledge of LTL freight-handling requirements preferred.
• Experience with a Customer Relationship Management (CRM) preferred.
• Experience with a Transportation Management System (TMS) preferred.
• Solid knowledge of the geography of British Columbia.
• Intermediate level use of the Microsoft Office suite of programs.
• Flexibility to work different shift and overtime as required.
Who You Are
• A strong team contributor with the ability to work effectively as part of a team; collaborating with others to achieve goals and objectives.
• Service-oriented with exceptional interpersonal and customer relations skills; the ability to meet or exceed customer service needs and expectations.
• A clear communicator with excellent written and verbal skills, enabling effective request and delivery of information.
• Highly organized with a proven ability to effectively prioritize work to meet deadlines.
Why Apply?
• Starting rate of $23.53 per hour
• Extended Health and Dental
• Life Insurance/AD&D
• Employee Assistance Program
• Employer matched RRSP
• Opportunity to work with a leading freight organization, proudly serving BC
Job Types: Full-time, Permanent
Pay: From $23.53 per hour
Benefits:
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
Work Location: In person