Customer Service Representative - Call Centre

Nestled between the mountains of the Fraser Valley in the center of the agricultural hub of Abbotsford, British Columbia, Pacific Coast Fruit Products (PCFP) was originally built as a frozen berry plant but has since evolved into a highly productive manufacturer of fruit juice concentrates, not From Concentrate (NFC) juices, purees, and puree concentrates for the food, beverage, and nutraceutical industries. Through teamwork and innovation, we process millions of pounds of berries from the Fraser Valley and around the world. Pacific Coast Fruits Products not only produces quality ingredients we also contribute to the local food economy while helping to establish food security, both at home and abroad. Pacific Coast Fruit Products is one of the Fraser Valley's; secret success stories, and we are looking to grow and take on new team members.
At Pacific Coast Fruit, you will receive _competitive compensation_ along with _RSP matching_, _extensive group benefits_, _annual performance bonus_ as well as enjoy _employee engagement activities_ that occur throughout the year. Come join us to witness what fun-at-work looks like and BE one of us!
At Pacific Coast Fruit, you will receive _competitive compensation_ along with:
• _RSP matching_,
• _Extensive group benefits_,
• A_nnual performance bonus_
• _Annual Rain Gear_
• _Boot Allowance,_
• _Costco Memberships_
• _Employee assistance program and_
• Enjoy _employee engagement activities_ that occur throughout the year.

Job Overview
The Customer Service Representative (CSR) plays a critical role in ensuring Pacific Coast Fruit Products (PCFP) delivers a seamless, positive experience for every customer. Acting as the connective link between customers, Account Managers, Account Directors, and cross-functional teams, the CSR ensures orders are executed with accuracy, professionalism, and efficiency from purchase order through shipping status.
This role is deeply collaborative by nature. Within the Sales team, the CSR supports Account Managers and Account Directors by providing timely information, order visibility, and administrative support that allow them to focus on strategic customer growth and relationship building. Cross-departmentally, the CSR partners with Production, Quality Control, Logistics, Accounting, and Supply Chain to align on requirements and proactively resolve issues before they impact the customer.
The CSR also has the unique opportunity to develop a broad, detailed understanding of PCFP's entire customer base?across industries, geographies, and order volumes. From large, strategic accounts to smaller customers with specialized needs, this role provides a holistic view of the business, making the CSR extremely well-versed in the diverse requirements and expectations that define PCFP's customer relationships.
By balancing attention to detail with a strong customer-service mindset, the CSR ensures that internal processes translate into consistent, reliable results externally?building trust and strengthening PCFP's reputation for quality and service. Ultimately, this role contributes directly to customer satisfaction, retention, and long-term business success by ensuring every customer interaction reflects PCFP's commitment to excellence.

You Live and Model the Organization's Values
Invest in

Relationships
- We build trust and collaborate to develop long term partnerships
• You do what's right for the organization
• You share knowledge freely to ensure organizational strength and sustainability
• You make time to help and develop others
Act with

Integrity
? We are transparent, honest and ethical in all of our interactions
• You accept that your colleagues deserve your best, always!
• You exercise excellent judgement and take smart risks
• You follow through on commitments and own your results
Excel at

Service
? We set the standard for delivering exceptional service
• You ensure quality always comes first
• You are easy to do business with
• You cons