Guest Services Agent - Hotel

"What can I do for you?" is your mantra! We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay. WHAT YOU'LL DO Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly. Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests. WHAT YOU'LL BRING Diploma in Hospitality1 year minimum in a similar role Excellent oral and written communication skillsNatural customer service orientation with a positive attitudeAbility to handle difficult situations with professionalism and calmStrong listening skills to understand guest needs and preferencesGood computer skills and experience with OPERA PMS, an asset WHAT WE OFFER Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again! A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.Squats help you relax? Get access to a state-of-the-art gym right in your workplace.